Workshops
Teaching human-centred design methods through interactive workshops
Background
Over 4.5 years at Springload, I created and facilitated paid workshops to build capability in human-centred design methods. Two key methods have included customer journey mapping and prototyping.
I had the pleasure of running these workshops with:
Alt Group
Archives New Zealand
Callaghan Innovation
Creative HQ
Mindsets of Design events
General public and business professionals
Customer journey mapping
Through an interactive workshop, I helped people understand how to break down silos across it their business and take a wider view of their customers' experience.
The 4-hour workshop gave people a background to the different types journey maps, the basic skills to build a customer journey map, identify opportunities and collaborate with teams to drive meaningful change. To open the workshop up to more people around the country, this workshop was run remotely or in-person.
Prototyping
Through a hands-on workshop, I helped a range of different people learn how to quickly get ideas out of their of their heads and into the hands of the people they're designing for.
The workshop gave people an understanding of what prototyping is, when it's useful and a chance to give low-fidelity prototyping a go.
What people said
“I attended the prototype workshop today and I was so impressed with Rachel's dialogue and calm presentation. I thought her recall of all your projects was great, her presentation skills were great, her quick succinct sound bites with a distinct lack of ‘um and like’ was sooo refreshing! Calm and confident. A great representative for your company in the workshop. Thank you.”
— Prototyping Workshop participant
“Yesterday my colleagues and I learnt about Customer journey mapping. It was a really insightful and interesting workshop facilitated by Kanhika Nikam and Rachel Bolt from Springload. The workshop was well thought through, fun and thought provoking. Looking forward to ways in which we can put ourselves in our ‘customers’ shoes and create better experiences for them! Thanks Springload!”
— Customer Journey Mapping Workshop participant
“I enjoyed the way the Customer Journey Mapping process was communicated. Very clear delivery. I have learnt a lot of practical information that I will be able to take back to my peers and the business. Thank you Rachel and Richie.”
— Customer Journey Mapping Workshop participant