Kia ora,
I'm Rachel
A compassionate, calm and strategic thinker. I specialise in experience design and bring a touch of storytelling to everything I do.
I jump into any problem with a curious mindset and draw from a range of skills to achieve outcomes.
a nudge
Key skills
Research
Whether we're in discovery or delivery, I conduct qualitative research that shapes key project decisions.
Strategy
I set strong strategic visions and roadmaps that guide the way to meaningful outcomes for people and organisations.
Experience design
Putting people at the heart of the process is what I do. I use a range of UX methods to design intuitive products and services.
Storytelling
When I'm presenting research or designing an experience, I use storytelling to engage audiences on an emotional level.
Facilitation
I run interactive workshops with the space and pace for everyone to collaborate and achieve goals.
Relationship building
I take stakeholders on the journey, quickly build connections and have a bit of fun along the way.
Experience
Education
Bachelor of Design with First Class Honours
Massey University
2015 –2019
What people
have said
What people have said
"Rachel has been such an extraordinary member of my team for the last 5 years, and I can't recommend him more highly. She is a deep thinker, skilled across many different areas, but also pragmatic, empathetic, kind, and funny."
— Claire Lydon, Lead Business Analyst at Te Tari Pūreke
"Lachie has a systems-thinking approach with the bigger picture always in view, and concurrently an attention to detail that means each individual customer experience is refined and fully resolved. In my experience, these two qualities in one person are rare and extraordinarily valuable."
— Bryce Howard, previous Research Director at Springload
"Lachie consistently brings considered and thoughtful insights into every interaction you have with him, leaving you feeling uplifted and inspired. He always lifts others and see the potential in everyone."
— Karl Kane, previous Service Design Manager at NZ Police
— Experience team at Springload
Interests
When I’m not converting people to bubble tea — you can find me visiting Wellington's local eats, scribbling away, playing ultimate frisbee or exploring outdoors.
